Entertainment Center in Madison AL

FAQs

UPDATE: COVID-19 Statement


TO ALL CUSTOMERS, VISITORS AND EMPLOYEES


UPDATE

November 20, 2020

The well-being of our community, is first and foremost our top priority. Due to the recent outbreak of COVID-19 (Coronavirus), please know that we are taking several precautionary measures to help keep our customers and employees safe. We are currently open and operating, but we are closely monitoring the situation and will continue to communicate with the local health officials to determine the best course of action.

We will provide updates on Facebook and our website regarding our hours of operation and policies.

Given the concerns regarding the virus, know that we are carefully monitoring recommendations of governmental health agencies, such as the Center for Disease Control (CDC) and our local health agencies. We follow all Governor mandated state orders regarding COVID-19, https://governor.alabama.gov/newsroom/covid-19/.

We have further elevated our stringent cleaning and sanitation protocol. Here are examples of our precautionary methods:

  • Disinfection high touch hard surfaces throughout the Complex hourly, such as door handles, concession counters, reception areas, skate and laser tag counters, rock wall equipment as well as all equipment required for safety at all venue locations.
  • Increasing the deployment of anti-bacterial hand sanitizer within our complex
  • Modifying our policy on concessions and food service
  • Educating our staff on COVID-19 symptoms as well as preventative measures
  • Instructing employees to wash their hands a minimum of hourly, which has been proven by the CDC to be the most effective preventative measure
  • Recommending that those who are not feeling well to stay home to prevent the spread of germs

Rest assured that Insanity Complex will remain in close contact with the governmental health agencies and is taking the proper precautions as this situation evolves. Thank you for your trust in Insanity Complex and know that we will remain committed to offering you a safe and enjoyable entertainment environment.

1. How do I book a birthday party?

We offer two birthday party packages that can be found under the “Explore the Complex” tab. To book a birthday party, you can either book it in person at Insanity Complex, call (256) 319-0000 ext. 1026, or email reservations@insanitycomplex.com.

2. Can I host a corporate event at Insanity?

Yes you can, and we would love to have you! Please view our Meeting/Event Space tab to learn about our available venues. Feel free to call us at (256) 319-0000 ext. 1026 or email events@insanitycomplex.com.

3. Do I need to sign a waiver to do any attractions?

You need to sign a waiver to use our skateboard park. The waiver can be completed at Insanity Complex or you can print it out under the Attractions, Outdoor tab.

4. Is there outside food or drink allowed for birthday parties?

We pride ourselves on providing superior concessions; therefore, absolutely no outside food or drink is allowed in the complex.

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